Full Repair/Remake Warranty
Freedom Ortho Lab will honor all appliances with “no questions asked” for 30 days from original date of invoice. This is a repair or remake warranty and not an offer of credit. This does not apply to mis-bent/mis-adjusted wires, design changes, color changes, or aligners with digitally reset teeth. This offer also does not apply if the model/scan was received with distortions or required block out or bands reset.
Limited Repair/ Remake Warranty
Freedom Ortho Lab will warranty appliances free from defects in workmanship for 90 days from the original date of invoice. We will repair or remake, at our discretion, any appliance or product the does not meet our production standards. This does not apply to appliances with dentition changes, model distortions, or breakage from improper handling.
How to Submit a Warranty/Remake
Must return original appliance and working model.
Must include a new working model and full, readable areas of concern or misfit. Videos and Photos, if necessary, are helpful. Clear Aligner returns must be submitted with a short video clip of aligner not seating and scans must have been clean, non-repaired scans.